Refund and Returns Policy

– We offer returns and refunds within 24 hours of delivery for eligible items only.
– To initiate a return or refund, customers must provide an uncut unboxing video clearly showing the condition of the book(s) being returned.
– Returns or refunds will only be accepted if the book:
• Has minimum 3 or more blank pages.
• Has minimum 3 or more torn pages.
• Has text overlapping, affecting readability. ( minimum 3 or more pages)
• Has minimum 3 or more pages coming out due to poor binding quality.
• Is missing or incorrect (i.e., wrong book received).
– Customers must contact our customer support team within 24 hours of delivery to request a return or refund and provide the uncut unboxing video as evidence.
– Once the return or refund request is approved, customers are responsible for returning the item(s) in their original condition, unused, and with all tags intact.
– Refunds will be processed within 2 business days upon receiving the returned item(s) and verifying their condition. The refund amount will be credited to the original payment method within 1-5 days on working days.
– Customers are responsible for shipping costs associated with returning the item(s), except in cases where the return is due to our error (e.g., wrong item shipped).

Conditions On Which Books Can’t Be Returned, Replaced Or Refunded :

• Refund Will Not be Entertained On Originality Basis As All Books Are Printed On Basis Of Original PDF Matter.
• In transit damages like corner bents,little dents,cover scratches do not come under this.
• Return/refund/replacement will not be processed on Quality basis. As The Best Possible Quality Will be given. As Quality Is Subjective For Person To Person Based on this no queries will be entertained.

Email – kitabkidukanofficial@gmail.com
WhatsApp – 7834827073
Instagram – @kitabkidukan